SMM
Twitter – Facebook – LinkedIn – YouTube all powered by social media. Some companies believe these sites are a waste of time yet these same companies are missing out on getting instant feedback from their own clients. A lot of companies pay big dollars to agencies to help their “brand” identity in grassroots. Today’s consumer are smart and educated and want to hear from the company themselves. They know when they are being lied to and know when they are being spammed.
The day of having the consumer coming to you are gone – you.must.go.to.them!
DMG changes that by showing companies how to listen and how to respond, even to negative feedback. The last thing a brand can do is ignore the ‘bad apples’. While the old saying is a negative review from a consumer will spread to 10 consumers a positive will only hit 3-5. The way to change change is by changing the mindset and interacting with them.
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