I love social media and love how major brands use their leverage to cross barriers in various mediums. One was Dell (@delloutlet) and how they are blowing away competition online by getting over 3 million dollars in sales just by utilizing twitter. How are they doing this? By giving their followers something unique and actually interacting with them.

Then there is Best Buy (@BestBuy) which I was fan of when I was teen but have since distanced myself due to their joint venture with Geek Squad. Nonetheless when a company goes online I try to give them the benefit of the doubt. However when I saw the image below at Soshable -  I literally LOL’d at Panera this morning:

Best Buy & Twitter

What do you think – does Best Buy REALLY understand social media marketing?