Streamlining In Today’s World
I’m a huge communication person. It’s the foundation of productivity – the essence of progression in any field. Yet, so many companies cannot get this basic concept of communication and streamlining items.
Streamlining To Save
As I tweeted this morning after speaking with 4 different people at a company – 2 in the same section and 2 in another. I was getting passed around and the just of it was: I was trying to pay a bill (once I got a copy of an invoice). That’s all. Pretty basic but it took 15 minutes two departments and four people. On the fourth person they got upset because I was back to the first department – put on hold. Next a new person asking for fax number and letting me know that I should receive the information later today.
THANK YOU!
Granted, it was early. I was still on my first cup of coffee. I get that. I even joked with a few of them about that as I sipped on my coffee as I was on hold ‘several’ times.
The point of the matter is this. If I was just one person to this multi-billion dollar company ow many more people calling in were having this same problem – willing to pay just needing a bill/invoice to reference. Where was the streamlining? Why is passing the buck even acceptable in today’s economy? I was under the impression that companies were ‘trimming’ the fat, would this not include that?
The question I pose to you is this: Are you streamlining your own production and being as efficient as possible to yourself and your clients? Or are you feeling busy only to look back after two weeks to realize that nothing has been done?
I know I’ve been able to answer ‘yes’ on the second. I’m working to get myself to that first part all the time.
